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ISO 20000


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农行数据中心获ISO20000IT服务管理国际认证
submitted by wanghongyang 251 days ago (via infosec.org.cn)
2008年初,农行数据中心启动ISO 20000,经过前期规划、差距评估、体系设计、体系试运行、认证审核五个阶段,设计覆盖IT服务的系统化、可视化文件体系,建立健全监控检查、评审和监督改进机制,实现了生产运行各项工作有流程、留痕迹、可审计。今年5月,以“零不符合项”顺利通过认证。
 
0 Comments - More Info - Bury   Topic: ISO 20000
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digs
Download ITIL v3 Mindmap Complete Set
submitted by wanghongyang 457 days ago (via desktopauditing.com)
ITIL v3 come with six core topics which consist of four domains, Service Strategy, Service Design, Service Transition, Service Operation. And also come with additional topics Continual Service Improvement and Lifecycle Quality Control. Below complete set of ITIL v3 Mind map that can be used to help you gain understanding about ITIL v3.
 
0 Comments - More Info - Bury   Topic: ISO 20000


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